Department/Section:   Digital Services
Job Title:                          Electronic Services Team Leader
Reports to:                         Electronics and Cloud Services Manager

Job Purpose:
You will be Accountable to Electronic and Cloud Services Manager to define and develop electronic services strategy; plan and implement Electronic-based solutions; Envision how these electronic services will interact with existing offerings to provide a powerful synergy that is unique in the marketplace.
Key accountabilities and Tasks:

• Lead and put a full Commercial strategy and roadmap for Electronic services (E-education, E-commerce, E-Health and E-government innovative mobile services and applications).
• Lead and put day to day plan for Electronic services team members
• Conduct a periodically Business analysis task.
• Lead, Plan and manage Electronic services product life cycle and participate in all services Risk assessment with the help of risk management team.
• Lead and manage Electronic services Communication across company department.
• Lead and manage Electronic services Requirement Elicitation process.
• Manage E-services vendors and partners relationship.
• Develop E-services Business case.
• Work closely with the digital services management in strategy development and execution of Electronic Services.
• Provide strategic and financial input and direction to the company's annual business planning
• Developing Market and Product Requirements Documents and working with technology team to identify the most appropriate implementation for the business need (build vs. buy).
• Work closely with technology team throughout the product development cycle to ensure the final product meets requirements.
• Own the business plan for Zain SD’s hosted services including; market and competitor analysis, product roadmap, pricing & launch strategies, financial projections and recommendations and actions for improvement
• Lead and Identify new business opportunities within the market segment and develop business proposals for these opportunities
• Work with technology team, systems design and support teams to ensure that current and planned products are achievable and delivered to market according to the agreed specification
• Manage, develop and lead a team of electronic services specialists, vendor teams as well as a cross functional virtual team.
• Keep abreast of latest product and service developments within the industry
• To be fully accountable for the quality, accuracy timeliness and effectiveness of reports and KPI’s.
• Contribute in the effective management, motivation and development of the team resources by liaising closely with the key line management, personnel and other relevant parties within the Digital Services department   to ensure problems/ issues are identified and resolve or apparently escalated at an earlier stage.
• Supervise and coach the team members and set their yearly target and conduct the performance review (SMART-I’s) on regular basis.
• Ensure compliance with all applicable policies & regulatory requirements in information security.

• Department Efficiency, delivering best of Services and solutions.
• Effectiveness in leading the electronic services team towards best services delivery /decision making/innovation management and risk management
• Delivery of service to customers according to agreed quality standards.
• Compliment with policies and company set strategy.
• Team work and resource management skills to meet the department targets.
• Meet Revenue targets

• Capable of managing teams, Electronic services partners and vendors
• Coordinated plans to support the expanding demands of customers.
• Coordinate with technology and other teams for service delivery and improvement plans.
• Coordination with different internal and external stakeholders
• Leading coaching team in alignment with Zain HR leadership strategy.

What Do You Need to Qualify

PERSON SPECIFICATION

• Professional qualification, BSC in Electrical, Electronics or Telecom Engineering, IT.
•  MSc/ MBA or any professional certification is advantage.
• Mobile telecom background
• Should have previous experience in IT solutions and services development management functions
• Digital services and solutions knowledge and experience is a must
• Extensive experience managing technical and analytics resources to create meaningful and measureable impact
• Previous experience of PM is mandatory
• Minimum 5 years of experience in product development / management, business analysis or any relevant field with at least one year of experience in management/ leading role

• Dedication
• Lead by example
• Mentoring
• Accountability
• Developing self/ self-direct learning
• Cross Cultural Sensitivity
• Analytical thinking (Great synthesizers/ Decision Making)
• Drive for results

• In-depth knowledge of or defined involvement in helping frame, design, and execute solutions for challenging business solutions
• UNDERSADING OF Technology & Commercial roadmap
• Good understanding of the Sudan market and Zain SD business, strategy, goals and competitive environment
• Understanding of telecom international ICT, digital services & Electronic trends
• Understanding of budgetary, resources management and control polices
• Understanding of best practices of change management and processes 
• Broad understanding of the Mobile Telecom industry, regional, political climate and telecommunication regulatory policies
• Planning skills and organization and achievement oriented
• Able to work under pressure

• Ability to build relationships and dealing with people is the most crucial one.
• Ability of make alignment with strategies
• Cooperative/collaborative interchange with external network suppliers and vendors
• Leadership/management skills within a matrix management environment
• Conflict handling and resolution skills
• Highly developed documentation and reporting skills (verbal and written) in both Arabic & English.
• Excellent presentation skills
• Analytical Thinking and Problem Solving
• Investigative/Diagnostics approaches
• Concern for Standards/Efficiency 

About Us

About Zain Sudan:
The country’s leading operator was established in 1997 and today serves More than 16 million customers as of 31 August 2020, reflecting a market share of more than 48%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population with 2G, 3G and LTE sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit www.sd.zain.com

Vacancy Type

Full Time Employee

Job Expires

24-May-2022

طريقة التقديم على وظائف شركة زين